Donation / Chanda Policy & Refund/Cancellation Policy

1 About the Trust

Adarsh Yuva Samiti & Welfare Trust is a community-oriented Trust based in Sarisab, Benipatti, Madhubani, Bihar.

Registered/Official Address:
ब्रह्मस्थान, सरिसब, बेनीपट्टी, मधुबनी, बिहार, पिन कोड – 847223

The Trust undertakes religious, cultural, educational, children's development and community-oriented activities.

This policy explains how contributions made through our website are accepted, used, recorded, and handled in case of cancellation, duplicate payments, technical issues, or refund requests.

2 Donation / Chanda Policy

2.1 Purpose of Chanda

The chanda/contributions received through our website are primarily intended to support Mata Kali Puja and related activities.

The contributions may be used for purposes including:

• Mata Kali Puja and related religious activities
• Puja arrangements and required materials
• Cultural programs and activities
• Children's competitions and talent-development activities
• Education and children's development
• Other charitable, social, cultural and community activities undertaken by the Trust
• Necessary maintenance and reasonable administrative expenses associated with carrying out the Trust's activities

The Trust may allocate contributions among its activities based on its operational requirements and the needs of the respective programs.

3 Voluntary Contributions

All chanda/contributions made through the website are voluntary.

Donors may contribute any amount of their choice. There is no mandatory minimum donation amount unless specifically stated for a particular activity or program.

A contribution is not a purchase of any goods or services from the Trust.

4 Online Payment Methods

For online chanda, the website currently supports payment methods made available through our payment gateway, including:

• UPI
• Credit/Debit Cards
• Net Banking
• Wallets

All online payments are processed through our authorized payment gateway.

The Trust does not directly collect or store complete card, UPI or banking credentials submitted during the payment process. Payment processing is handled through the applicable payment gateway and its security mechanisms.

5 Donation Confirmation

After a successful online chanda transaction, the donor may receive:

• On-screen payment confirmation
• A unique Donation ID
• Donation/payment receipt in PDF format
• Email confirmation

The Donation ID and payment transaction details should be retained by the donor for future reference, particularly if the donor needs to contact us regarding a payment or refund.

6 Use and Record of Contributions

The Trust maintains appropriate records of contributions received through its online payment system.

Contributions are used for the Trust's stated religious, cultural, educational, children's development, social and community-oriented activities, including the annual Mata Kali Puja and associated programs.

The Trust may maintain records relating to:

• Donor information
• Donation amount
• Donation date
• Donation ID
• Payment transaction/reference ID
• Payment status
• Applicable communication and receipt details

The Trust may contact a donor where clarification or additional information is required regarding a particular transaction.

7 Tax Deduction / 80G Disclosure

8 Cancellation of an Uncompleted Payment

A donor may cancel or discontinue a transaction before completing the payment simply by leaving or cancelling the payment process.

If the payment has not been successfully completed, no donation will be considered successfully received by the Trust.

If an amount has nevertheless been debited from the donor's bank account despite the payment not being recorded as successful, the donor should contact us with the relevant transaction details so that we can verify the transaction and coordinate with the payment gateway/bank for an appropriate resolution.

9 Refund Policy

Donations/chanda are generally non-refundable once successfully completed.

However, the Trust will consider refund requests in genuine cases, including:

• Duplicate payment made accidentally
• Payment made due to a technical/payment-processing error
• Amount debited from the donor but not correctly reflected in the donation system
• Other exceptional circumstances determined by the Trust after verification

Refunds are not automatically guaranteed merely because a donor changes their mind after a successful donation. Each request will be reviewed based on the circumstances and available transaction records.

10 Duplicate Payments

If a donor accidentally makes the same donation more than once, the donor may contact us.

After verification of the transactions, the Trust will refund the eligible duplicate payment(s).

The refund will normally be made to the original payment method where technically possible. Where necessary, the Trust may use another appropriate method for processing the refund after verification and communication with the donor.

11 Failed or Unsuccessful Transactions

Sometimes a payment may appear as debited from a donor's bank account while the donation is not immediately reflected as successful on the website.

In such circumstances, donors should not make repeated payments immediately without first checking the transaction status where possible.

The donor should contact the Trust and provide the relevant transaction information.

We will verify the transaction with our records and, where necessary, coordinate with the payment gateway/banking institution to determine the appropriate resolution.

12 How to Request a Refund

Refund requests should be submitted within 7 days of the transaction.

To request a refund or report a payment-related issue, please contact us using the contact details provided on our website.

To help us process the request efficiently, the donor should provide:

• Donor name
• Mobile number
• Transaction ID
• Donation ID
• Donation amount
• Date of transaction
• Reason for the refund request
• Screenshot/payment proof, if required

The Trust may request additional information where necessary to verify the transaction.

13 Refund Verification

All refund requests are subject to verification.

Before processing a refund, the Trust may verify:

• Donation records
• Payment gateway records
• Transaction/reference ID
• Donation ID
• Amount and date of payment
• Duplicate transaction status
• Any other information reasonably necessary to establish the validity of the request

The Trust reserves the right to reject a refund request where the transaction cannot be verified or where the request does not fall within the circumstances covered by this policy.

14 Refund Processing

Once a refund has been approved, the Trust will initiate the refund through the appropriate payment method or payment gateway.

Approved refunds may be returned to the original payment method used for the transaction, where possible. In certain circumstances, the Trust may process the refund through another appropriate method after verification.

The time taken for an approved refund to appear in the donor's account may depend on the payment gateway, bank, card network, UPI provider or other financial institution involved.

Therefore, the Trust does not guarantee a specific number of days for the final credit of a refund.

Any applicable payment-gateway, banking or transaction-related charges will be handled in accordance with the applicable payment gateway/banking rules and the circumstances of the transaction.

15 Refund for Technical/Payment Errors

Where a payment has been affected by a technical error, duplicate processing, or another verified payment-processing issue, the Trust will investigate the matter and take the appropriate action after verification.

If the Trust determines that a refund is due, it will initiate the refund in accordance with this policy.

16 Communication Regarding Donations

The Trust may use the contact information provided by a donor for purposes related to the donor's transaction, including:

• Donation confirmation
• Receipt delivery
• Transaction clarification
• Refund-related communication
• Resolution of payment-related issues

The Trust may contact the donor where such communication is reasonably necessary to process or verify a transaction.

17 Fraudulent or Unauthorized Transactions

If a donor believes that a transaction was made without authorization, the donor should immediately contact their bank/payment provider and inform the Trust using the contact details below.

The Trust may request transaction information and supporting documents to investigate the matter.

Any investigation or resolution will be subject to verification and the applicable rules of the payment gateway, bank and other relevant financial institutions.

18 Policy Changes

Adarsh Yuva Samiti & Welfare Trust may update this Donation / Chanda Policy and Refund/Cancellation Policy from time to time to reflect changes in its activities, payment systems, applicable requirements or operational procedures.

The latest version will be published on this website.

19 Contact Us

For questions regarding donations, payment status, receipts, refunds or transaction-related issues, please contact us: